Literacy & Teaching

I found The Literacy Project at Google after seeing a local op-ed piece about literacy. I love to read, a skill and passion that my parents contributed to by providing books, taking me to the library, and reading a lot themselves. It’s hard to imagine what my life would be without books, without being able […]

Read more "Literacy & Teaching"

SSC Editorial – Great Service

I wrote the editorial about great service after noticing a couple small but interesting customer service experiences during two trips. I’ve continued to think about it since writing it. It’s an obvious win, but not an easy win, or even obvious on how do achieve the win. How we figure that out? Maybe not complete, […]

Read more "SSC Editorial – Great Service"

Revisiting The West Wing

Sometimes spending some time with your spouse watching TV is right up there with comfort food, the challenge is often finding something that you’ll both find interesting and relaxing. We watched West Wing when it was originally aired, and somewhere along the line acquired the entire set of DVD’s which sat on the shelf unused […]

Read more "Revisiting The West Wing"

Don’t Take me (too) Literally

Years ago I was part of a heated discussion about the ability/inclination of a team I was on to build a requested feature. The ‘other team’ insisted on 100% accuracy, something that just wasn’t possible – a point we considered both obvious and easy to demonstrate, and we wanted to understand what to do in […]

Read more "Don’t Take me (too) Literally"