Friday night I took my wife out for Valentine’s Dinner. We had a reservation for 9 pm and I hoped that later in the evening we could enjoy a slow, quiet dinner. It was for a very nice restaurant, one where you’ll drop $150 or so on dinner for two. Things went wrong from the […]Read more "The Challenge of Customer Service"
Last Friday Lenovo told me my new laptop would ship this Monday, or “much much sooner”. Monday I called to check the status – seeing as how the online status page still was not updated – to be told that due to constraints it would not ship until the 27th. The agent was unable to […]Read more "Lenovo–Three Strikes"
A few weeks ago I was running errands on a Saturday, with an almost final stop at Home Depot to pick up some stuff for the garden. I had my daughters with me and they were ready for a break so we stopped at McDonalds for the dollar sundae for them and iced tea for […]Read more "A Strange Day at McDonalds"
I found The Literacy Project at Google after seeing a local op-ed piece about literacy. I love to read, a skill and passion that my parents contributed to by providing books, taking me to the library, and reading a lot themselves. It’s hard to imagine what my life would be without books, without being able […]Read more "Literacy & Teaching"