That’s the first thing I heard when I answered the phone recently. I was working on an change I needed to make, missed a call, called back (thinking it might be related to the change) and no one answered, then they called back again. It went something like this: Me: Hello. Caller: You broke my […]Read more "You Broke My Tail Light"
Quite a few years ago my first job in the military was driving a tracked vehicle, a variant of the well known M113. Drivers drive of course, but they also own the routine maintenance of the vehicle, a process that starts with daily and weekly checks from a checklist – the equivalent of kicking the […]Read more "One Slick Solution and Unexpected Consequences"