Here’s the link to my editorial on SSC last week. I was pleasantly surprised by the discussion, and was interested to see that rather than strong the word ‘brave’ popped up. That’s interesting to consider, it’s less about technical skills and more about personality, the willingness to fight the hard fights. Of course the hard […]Read more "Strong Manager or Weak Manager?"
Micromanaging is one of those words that evokes an instant negative image. Certainly there are times when it happens, but it’s surprisingly hard to define well. Maybe a very rough high level definition is “excessive oversight”. Most of the time on the management side it happens due to inexperience, a lack of faith in employees […]Read more "Micromanaging"
The school my daughter attends gives each student a workbook type thing at the beginning of each year, and it travels back and forth between school and home with them each day. It contains homework assignments, trip notices, and whatever else might be going on for that day/week. It also has an area where the […]Read more "What Color Were You On Today?"
I wrote the editorial about great service after noticing a couple small but interesting customer service experiences during two trips. I’ve continued to think about it since writing it. It’s an obvious win, but not an easy win, or even obvious on how do achieve the win. How we figure that out? Maybe not complete, […]Read more "SSC Editorial – Great Service"
This editorial is about the idea of being highly productive more than how to actually accomplish it. Most of us tend to do the work put in front of us in the way that we know how to do it, certainly not the worst approach. The problem is that unless challenged – say by working […]Read more "SSC Editorial: Becoming Highly Productive"
Maybe I need a better name for it, but I’m describing the pain that happens when you’re getting ready for vacation and returning from one. I bet most of you have gone through it, and it’s easy to get to the point where going on vacation seems like more trouble than it’s worth! The upfront […]Read more "The Vacation Backlash"
I had not heard of the stay interview until a friend sent over a link. The idea is that rather than waiting until they leave to diagnose what went wrong, you do periodic interviews to find out how they are doing and encourage them to stay. I’m interested in this from a management perspective, and […]Read more "Stay Interview Instead of Exit Interview"