Corporate Culture

One of the things I enjoy about work is seeing the various cultures that evolve. Some companies are rigid, some are fun, some very loosely organized, etc. It’s almost magic how it happens, and it’s rarely all done on purpose. Each manager has a style, each employee has a work rhythm, and they get combined […]

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Quietly Professional

The conventional wisdom tends to hold that you should trumpet your accomplishments to your boss, though in a way that seems both graceful and humble, a hard combination to achieve at best. There’s a lot of merit to the approach, because many managers don’t know what you do on a daily basis. At a high […]

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SSC Editorial – Great Service

I wrote the editorial about great service after noticing a couple small but interesting customer service experiences during two trips. I’ve continued to think about it since writing it. It’s an obvious win, but not an easy win, or even obvious on how do achieve the win. How we figure that out? Maybe not complete, […]

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Default to Yes

There are a lot of times when the decision matters less than who makes it. A common if simplified example is a code review; whoever ‘wins’ the review gets to feel some ownership, and all too often the win is style rather than substance. I see it in managers a lot, they want to do […]

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The Vacation Backlash

Maybe I need a better name for it, but I’m describing the pain that happens when you’re getting ready for vacation and returning from one. I bet most of you have gone through it, and it’s easy to get to the point where going on vacation seems like more trouble than it’s worth! The upfront […]

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Delegating

I think all managers are told they must delegate to succeed and/or survive. Seems obvious, a manager can’t do it all, nor should they. So why don’t more managers delegate successfully? The first reason is that often they were promoted from within the team they manage, and doing stuff is their comfort zone, plus they […]

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Thoughts on Leadership

A friend is moving into a leadership role for the first time and we talked some about making that transition. Here’s a guy with tons of skills and life experience, taking on a new challenge and totally out of his comfort zone, what advice to offer? Here’s my try at it. There are a lot […]

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